Returns & Exchanges at Star Labs

At Star Labs, we stand by the quality of our cutting-edge electronics and offer a hassle-free 30-day return policy for all original equipment. If your tech isn't performing to your expectations, we are committed to making it right with a swift replacement or full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your Star Labs account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Device

  Securely place the item in its original packaging including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the unit's condition, your refund will be processed back to your original payment method within 5-7 business days.